Addis Ababa, Nifas Silk-Lafto, 30/11
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Customer Service and Sales Coordinator | Personal Assistant |
Job Type
Part-Time
Employment Status
Unemployed
Gender
Female
Age
30
Previous Work Experience
Hab Kali Computer Engendering plc
Marketing and Sales Officer
Oct 2021 - Jun 2024
Self Employed-Fashion Retail and Delivery Service
Retail Sales and Customer Service Representative,
Nov 2014 - Jul 2021
Monarch Hotel
Hospitality Sales and Brand Experience Coordinator
Jul 2013 - Aug 2014
CASCADE International Import Export PLC
Sales Representative
Feb 2013 - Aug 2013
Elmika Digital Photo Studio
Customer Service Representative
Oct 2011 - Jun 2013
Horn of Africa, PLC (HOA)
Personal and Administrative Assistant
Nov 2010 - Oct 2011
Nefas Silk Lafto Health Center & Belese Drug Store
Pharmacy Technician
Sep 2009 - Oct 2010
Education
Global studies and international relation
Still Studying
No
Skills
Customer serviceadministrative assistanceanalytical and critical thinkinginternational relations & diplomacyclient retention and upselling strategiessales coordinator and executive supportcross-cultural communication and service deliveryenglishprofessional working proficiencytigrinyafluentevent planningproject coordinationresearch and data interpretationb2b and b2c client engagementconflict resolution and problem solvingcustomer relationship management (crm) - habspotpharmaceutical service & patient support
Languages
English , amharic and tigrinya
Certifications
Customer relationship managementsimplilearn skillupcustomer service full coursecursaoct 2019 – jul 2024addis ababa, ethiopianov 2015 – jul 2019addis ababa, ethiopianov 2006 – aug 2009addis ababa, ethiopiaintroduction to digital marketing fundamental coursesimplilearn skillupbusiness communicationshp life online courseambassador for peaceuniversal peace federationhumanitarian system in emergencies preparednessandresponseunicef, agora platformunicef child protection core commitment for childrenin humanitarian action playlistunicef, agora platformhigh stakes leadership in times of crisisuniversity of michiganfundamentals of predictive project managementpmi kickoff™basic business skill, saving and credit and leadershipskillsuewca/sidaglobal diplomacy - diplomacy in the modern worlduniversity of londonairport operation course level 3adams academyprevention of sexual exploitation and abuse(psea)unicef, agora platformprevention of sexual harassment and abuse of authorityunicef, agora platform
Highest Qualification
Degree
References
Kaleb simon gm hab kali computer engendering plc
eyasu hailemikael lecture new generation university vollege
Multilingual and client-focused professional with over 10 years of experience in customer service, sales coordination, andexecutive support across fashion, hospitality, and technology sectors. Proven ability to manage B2B and B2C relationships,enhance client retention, and deliver exceptional service experiences. Skilled in CRM tools such as HubSpot, with a solidunderstanding of customer relationship strategies and cross-cultural communication. Recognized for adaptability, strategicthinking, and a warm, globally attuned approach to stakeholder engagement.
ETB 15,000 - 20,000
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