“I worked for over 3 years with Safaricom in three main roles.
I started as a Direct Sales Agent (DSA), where I was responsible for registering new customers, selling SIM cards, and promoting Safaricom services in the field.
Later, I advanced to Direct Sales Personnel (DSP). In this role, I led sales teams, monitored performance, and made sure we achieved our monthly targets. I also helped train new agents and handled customer feedback.
Then, I became an M-PESA Sales and Agent Assistant (MPSAA). I worked closely with M-PESA agents to support them with training, float management, branding, and compliance issues. I also helped solve any problems between agents and customers.
Overall, I have strong experience in field sales, team coordination, customer service, and mobile money operations.”**