My name is Shimelis Shifera and I’m a graduate of information technology . For 1years, I worked as a Customer Service Representative for Ison Experience with partner of safaricom Ethiopia
My tasks mainly involved answering customers’ questions via call, email, and chat. When there were order issues, I would also interact with suppliers and couriers on behalf of the customers. This allowed me to encounter various types of customer personalities which in turn helped me hone my customer service skills