Addis Ababa, Bole, 18/12
7195 views
Customer Service Representative
Job Type
Full-Time
Work Setup
Office
Application Deadline
Submit your CV on telegram
Responsibilities
### 1. **Operations Lead** ( any gender )
- Oversee daily operations and ensure smooth driver onboarding.
- Coordinate between field agents, customer service, and management.
- Track performance and report directly to the founder.
2.Customer Service Representative( female )
- Handle rider and driver inquiries with patience and professionalism.
- Solve problems quickly and provide accurate information.
- Keep MOOD riders and drivers happy and supported.
Requirements & Skills
1.Oprations lead requirements:
- ba degree in business administration, management, logistics, or related fields.
- 2+ years of experience in operations, logistics, or team leadership.
- strong organizational and communication skills.
2. Customer support requirements:
- diploma or ba degree in communication, marketing, business, or related fields.
- excellent amharic communication skills (english is a plus).
- experience in customer service preferred.
Minimum Qualification Requirements
1.Oprations lead requirements:
- ba degree in business administration, management, logistics, or related fields.
- 2+ years of experience in operations, logistics, or team leadership.
- strong organizational and communication skills.
2. Customer support requirements:
- diploma or ba degree in communication, marketing, business, or related fields.
- excellent amharic communication skills (english is a plus).
- experience in customer service preferred.
Minimum Experience
less than 1 year
MOOD is Ethiopia’s bold new ride-hailing platform, built to empower drivers, serve riders, and create a fair, innovative transport ecosystem. We’re launching soon, and we’re looking for passionate, hardworking, and creative people to join our **founding team**.
This is your chance to be part of something big from the very beginning.
ETB 6,000 - 8,000
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