Remote support is a technology that allows an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system . Remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system 1. Remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility .
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