Personal Assistant | Client Relations and Sales| Social Media Manager|

Global studies and international relation

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Customer serviceadministrative assistanceanalytical and critical thinkinginternational relations & diplomacyclient retention and upselling strategiessales coordinator and executive supportcross-cultural communication and service deliveryenglishprofessional working proficiencytigrinyafluentevent planningproject coordinationresearch and data interpretationb2b and b2c client engagementconflict resolution and problem solvingcustomer relationship management (crm) - habspotpharmaceutical service & patient support

English , amharic and tigrinya

Customer relationship managementsimplilearn skillupcustomer service full coursecursaoct 2019 – jul 2024addis ababa, ethiopianov 2015 – jul 2019addis ababa, ethiopianov 2006 – aug 2009addis ababa, ethiopiaintroduction to digital marketing fundamental coursesimplilearn skillupbusiness communicationshp life online courseambassador for peaceuniversal peace federationhumanitarian system in emergencies preparednessandresponseunicef, agora platformunicef child protection core commitment for childrenin humanitarian action playlistunicef, agora platformhigh stakes leadership in times of crisisuniversity of michiganfundamentals of predictive project managementpmi kickoff™basic business skill, saving and credit and leadershipskillsuewca/sidaglobal diplomacy - diplomacy in the modern worlduniversity of londonairport operation course level 3adams academyprevention of sexual exploitation and abuse(psea)unicef, agora platformprevention of sexual harassment and abuse of authorityunicef, agora platform

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