Social Media Community Manager

Customer service & engagement • it support & help desk troubleshooting • customer satisfaction & retention • crm systems & ticketing tools • email & chat support • social media community management • inbound marketing • copywriting & content development • time management • customer communication • adaptability & fast learner

Amharic – native proficiency english – full professional proficiency

● social media marketing (hubspot acadamey ) ● inbound marketing (hubspot acadamey ) ● it customer support (cisco networking acadamey( ● fundamentals of ai ( udacity acadamey)