Hotel Operation Manager

Oversee daily hotel operations (front desk, housekeeping, breakfast service) - Manage reservations and OTA platforms (Booking.com, etc.) - Handle guest check-in/check-out and ensure excellent customer service - Supervise and train staff - Manage staff schedules and daily duties - Resolve guest complaints professionally - Prepare daily reports (occupancy, revenue, issues) - Ensure cleanliness and operational standards are maintained

Minimum 2–4 years experience in hotel operations (front office or supervisory role) - Strong knowledge of OTA platforms (especially Booking.com) - Good communication and leadership skills - Ability to work under pressure and manage a team - Basic computer skills (PMS systems preferred) - English required (additional languages are a plus)